Date of Conferral

2022

Degree

Ph.D.

School

Management

Advisor

David Goodman

Abstract

Global virtual teams (GVT) are increasingly important in organizations. Barriers to knowledge sharing behavior (KSB) could negatively impact GVT performance. The purpose of this quantitative study was to discover the extent of predictive power of KSB on GVT performance and how Leader-member exchange (LMX) moderates this relationship. Research questions investigated the extent that KSB influences GVT performance and the extent that LMX moderates the relationship between KSB and GVT performance. LMX theory focuses on individual relationships between superiors and subordinates and ways each relationship impacts team dynamics and performance provided theoretical foundation for this study. Online survey measured the influence of KSB on GVT performance from 210 respondents as GVT members. Respondents were anonymous and consisted of individuals from different nationalities and ethnicities functioning in culturally diverse GVT across a global organization’s footprint. MANCOVA analysis showed a significant relationship between KSB and GVT performance and LMX relationship significantly moderates the relationship between KSB and GVT performance. Further study is recommended to understand the extent of gains in overall KSB among GVT performance, to understand GVT interaction from a social perspective, to understand shared experiences of GVT. Social change implication: study provides global organizations with an enriched understanding that KSB and LMX mediation are important to team performance which improve GVT.

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