Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Janet M. Booker
Abstract
Ineffective change management implementation causes a negative impact on business revenue in Nigeria’s public sector. Public sector leaders are concerned ineffective change management causes a negative impact on business revenue in Nigeria’s public sector. Using Lewin’s change management model, the purpose of this qualitative multiple case study was to explore change management strategies Nigerian public sector managers use to implement a change management process to increase revenues. Data were collected from six top management executives in North Central Nigeria through semistructured interviews, note taking, and document review, who implemented change management processes to increase revenues from business operation. Data were analyzed using Yin’s five-step data analysis. Five themes emerged: change management through coaching and orientation, embed change paradigm within company culture and practice, use change champions to drive change mandates, personnel training, retraining and reward system, and incorporate the change into the corporate vision. The key recommendation for management is to ensure widespread and balanced attention to all managers and the inclusion of all managers’ contributions in training sessions. The social change implication may include the successful completion of a project to provide basic amenities like pipe-borne water, which can reduce the mortality rate and improve the living standards for communities in North Central Nigeria.
Recommended Citation
Bala, mariam yakubu, "Strategies to Implement a Change Management Process for Public Sector Management in Nigeria" (2022). Walden Dissertations and Doctoral Studies. 12625.
https://scholarworks.waldenu.edu/dissertations/12625
