Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Jill Murray
Abstract
Ineffective leadership adversely affects performance at both the organizational and individual levels. Information technology (IT) leaders are concerned about ineffective leadership because it can result in the deterioration of employee morale, an increase in employee turnover, and decreased profitability. Grounded in Herzberg’s two-factor motivation theory, the purpose of this qualitative single case study was to explore leadership strategies managers in the IT industry use to improve business performance. The six participants were senior and mid-level managers of two IT firms in Beirut, Lebanon who had at least 5 years of experience managing their organization’s leadership strategies. Data were collected using semistructured interviews and public documents. Through thematic analysis, four themes emerged: (a) emotional intelligence (EI), (b) facilitators to implementing successful leadership strategies, (c) measuring the effectiveness of leadership practices, and (d) barriers and challenges. A key recommendation is that IT leaders promote employee EI training to improve communication, management, problem solving, and relationships in the workplace. The implications for positive social change include the potential for managers to retain employees and improve job satisfaction. The successful retention of employees in any business environment could increase wealth creation and enhance the community’s economic health.
Recommended Citation
Turay, Edward, "Leadership Strategies to Improve Business Performance in the Information Technology Industry" (2023). Walden Dissertations and Doctoral Studies. 12574.
https://scholarworks.waldenu.edu/dissertations/12574
