Date of Conferral

2022

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Diane Dusick

Abstract

AbstractSome organizational leaders of home healthcare agencies (HHA) experience financial pressures to sustain within the changing regulatory landscape. Organization healthcare leaders who develop sustainability strategies remain competitive and employ the community. Grounded in the balanced scorecard framework, the purpose of this descriptive, qualitative multiple case study was to identify strategies home healthcare agency (HHA) leaders used to maintain sustainability. The participants were five organizational leaders of three HHA and two home health industry consultants in the Northeast United States who implemented sustainability. Data collected came from semistructured interviews, archival records, and organizational documentation. Three themes emerged from the thematic analysis: enhance performance through data analytics management, diversify reimbursement, and develop effective recruitment and retention strategies. A key recommendation is for HHA leaders to promote bonuses, provide loan forgiveness programs, and develop performance improvement compensation strategies. The implications for social change include the potential for better patient outcomes and reduced rehospitalization rates for local hospital systems in communities.

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