Date of Conferral
2023
Degree
Doctor of Psychology (Psy.D.)
School
Psychology
Advisor
Derek Rohde
Abstract
High turnover rates can challenge an organization's ability to provide quality care to clients, maintain a safe environment, and achieve strategic goals. Effective retention strategies can allow the organization to grow and develop to continue to provide services for those in need. The focus of this study was identifying how an organization can improve its retention strategies, create succession plans, and decrease turnover to encourage organizational growth. The Baldrige Excellence Framework was used to guide the study, focusing on leadership, workforce, operations, and management. Data were collected through multiple sources. Semi structured interviews were used to gather data through open-ended questioning of four senior-level leaders. Next, human resource policies, digital data, and other corporate and historical documents were examined. Data validity was ensured through member checking. Results indicated that employees were unsatisfied, overworked, and underappreciated. Improved employee engagement is recommended to increase employee satisfaction and retention. It is recommended that the organization prioritize retention programs and succession plans with individual employees. The findings of this study underlined that retention of health workers required a combination of strategies from the national to the facility level, financial and nonfinancial, and strategies that target the individual health worker as well as the general community where they work. Improving retention and creating succession plans in behavioral health settings contribute to positive social change, as stability is essential for successful behavioral health treatment outcomes.
Recommended Citation
Brown, Amanda, "Effective Succession Planning and Organizational Development for Behavioral Health Leadership" (2023). Walden Dissertations and Doctoral Studies. 12277.
https://scholarworks.waldenu.edu/dissertations/12277
