Date of Conferral
2023
Degree
Ph.D.
School
Public Policy and Administration
Advisor
Dr. Victoria Landu-Adams
Abstract
AbstractPerformance measurement systems (PMS) exist to help public managers assess and improve decision-making related to programs, policies, processes, and personnel. However, challenges in implementing PMS have resulted in underutilization in the public sector. While critical success factors for successful implementation are known, little research exists on how public organizations can successfully implement PMS in individual organizations. This qualitative case study aimed to explore participants' experiences dealing with PMS, using contingency and goal-setting theories to analyze the influence of organizational contexts on PMS design, adoption, and implementation. Data were collected from five staff and top-level management at a large state agency in the Mid-Atlantic region. The study used inductive thematic analysis to reveal that organizational contexts significantly influenced PMS utilization for performance improvement, leading to greater accountability and transparency. The study's findings may assist public managers in making PMS more effective and improving organizational performance in governmental organizations, thereby making a positive social change in the communities served.
Recommended Citation
Eyoh, Wisdom, "A Context-Sensitive Approach to the Implementation of Performance Measurement Systems" (2023). Walden Dissertations and Doctoral Studies. 12106.
https://scholarworks.waldenu.edu/dissertations/12106
