Date of Conferral
2023
Degree
Doctor of Psychology (Psy.D.)
School
Psychology
Advisor
Derek Rohde
Abstract
Behavioral health organizations often face the challenge of high employee turnover rates, which can critically affect their ability to treat mental illnesses successfully. High counselor turnover at one such organization, BHOX, threatens the provision of timely access to quality mental care. This qualitative case study examined counselor turnover and its impact on the quality of behavioral health services. The Baldrige Excellence Framework was used to guide this descriptive case study of a nonprofit behavioral health organization on the East Coast of the United States, which serves men and women struggling with mental health disorders and substance abuse addictions. The data sources include semi-structured interviews with two organization leaders, corporate websites, Substance Abuse and Mental Health Administration government websites, and academic literature. The finding indicated that effective communication between Leadership and counselors would create a healthy workforce environment that can reduce counselor turnover, which affects the quality of care. Recommendations based on findings include evidence-based practices and change management strategies that will help mitigate the impact of counselor turnover. This study may contribute to positive social change, inform criteria for performance, values, and concepts, and guidelines for designing organizational processes to build resilience and encourage innovation, all of which will help reduce counselor turnover within the organization.
Recommended Citation
Beale, Leslie M., "An Examination of Counselor Turnover and Its Impact on Quality Behavioral Health Services" (2023). Walden Dissertations and Doctoral Studies. 11902.
https://scholarworks.waldenu.edu/dissertations/11902
