Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Rocky J. Dwyer
Abstract
Low employee retention can lead to a lack of the knowledge, skills, and abilities required for sustainable logistics operations. Logistics leaders are concerned with employee retention because turnover increases business costs, reduces operational efficiency, and decreases profitability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies logistics leaders use to increase employee retention. The participants were three senior leaders from a logistics organization in the northeast region of the United States who possessed knowledge and experience of the research phenomena. Data were collected through semistructured interviews, company documents, publicly available data, and archived records. Data were analyzed using thematic analysis, and three themes emerged: competitive wages, growth and development opportunities, and recognition. The key recommendation is for logistics leaders to implement competitive wages conjoined with employee skill development programs supporting career advancement. The implications for positive social change include the potential for logistics leaders to decrease unemployment, improve individuals' financial stability, and enhance communities.
Recommended Citation
Northern, Sandra, "Logistics Leader Strategies for Retaining Employees" (2023). Walden Dissertations and Doctoral Studies. 11793.
https://scholarworks.waldenu.edu/dissertations/11793
