Date of Conferral
2023
Degree
Doctor of Psychology (Psy.D.)
School
Management
Advisor
. Derek Rohde
Abstract
Nonprofit organizations (NPOs) play a pivotal role in lower socioeconomic communities. Leaders of nonprofits are frequently faced with multiple, complex, and often-competing objectives. This qualitative case study was conducted to explore and understand how economic uncertainties impact an NPO and, specifically, how economic uncertainty has affected nonprofit executives’ development of strategies and decision making regarding expanding services. Data were collected through interviews and review of secondary data and the organization’s website from the executive director, president/chief executive officer, and funders. The Baldrige Framework of Excellence was used to support the foundations of this study. The collected data were analyzed, and strategic focus areas and action steps with a timeline were developed after summarizing the organization’s strategy to solve the organizational problem of expanding services because of limited space and the inability to seek additional funding opportunities. Recommendations included implementing systems that would improve collaboration with other organizations, funders, and customers outside the NPO’s geographic location; continuous planning, including improved communication, leadership, and policies; diversifying the board of directors; and implementing a behavioral health program to diversify and enhance existing programs. Findings may be used for positive social change through the services offered By the NPO to decrease inner-city crime, substance abuse, domestic violence, teen pregnancy, DJJ involvement, homelessness, and hunger in poverty-stricken neighborhoods.
Recommended Citation
Maine, Shawndra, "The Impact of Economic Uncertainty on Nonprofit Leaders’ Decision to Expand Services" (2023). Walden Dissertations and Doctoral Studies. 11765.
https://scholarworks.waldenu.edu/dissertations/11765
