Date of Conferral

2023

Degree

Ph.D.

School

Management

Advisor

Keri Heitner

Abstract

AbstractThe research problem was the lack of knowledge regarding how nursing care facility leaders sustained business operations within the climate of adversity created by the COVID-19 pandemic. The purpose was to explore and understand the essence of nursing care facility leaders’ perceptions and experiences in maintaining business operations during the COVID-19 pandemic. The conceptual framework was based on resiliency theory. The central research question and subquestion for this qualitative transcendental, phenomenological study focused on what strategies nursing care facility leaders use to sustain business operations during the COVID-19 pandemic, as well as their perceptions and experiences regarding their response to the pandemic A purposive sample of 10 nursing care administrators in North Carolina participated in semi-structured interviews. The modified Van Kaam method of data analysis was also utilized to create a textural-structural description of the participants’ lived experiences, and three themes were revealed. The participants experienced challenges in all areas of business resilience in nursing care facilities, developed diverse strategies to maintain each type of business resilience in response to the pandemic, and perceived that these strategies resulted in improved organizational resilience. The study’s findings can promote positive social change by helping other managers and administrators understand and improve organizational resilience in future crises. Managers and administrators at other healthcare organizations can use insights from this study to support disaster planning and management efforts, which benefit society through improved healthcare outcomes resulting from increased strength and resilience.

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