Date of Conferral

1-1-2021

Degree

Doctor of Public Administration (D.P.A)

School

Public Policy and Administration

Advisor

Gerald P. Regier, Dick R. Larkin

Abstract

Veterans are more susceptible to homelessness as well as to physical and psychological problems than other groups because of their high exposure to combat-related trauma and geographic dislocation due to military deployment. This administrative study addressed struggles that the Falling Angels nonprofit organization faced with implementing its mission to serve all homeless veterans in a midwestern American state while preparing to expand housing services to accommodate homeless women veterans. The study was created to explore and describe how this organization employs homeless or displaced veterans. The research question was used to explore overall organizational performance of management by analyzing participants’ perceptions of the organization’s effectiveness and the issue of shortages of housing for veteran women. Seven administrators were interviewed. Findings led to recommendations for changes and strategies that are most effective for improving its management and program operations such as employing planning, organizing, staffing, directing, coordinating, reporting, and budgeting (POSDCORB), establishing community partnerships for funding opportunities, and performing frequent SWOT analyses to make sure the organization's mission and vision were in alignment with their organizational practices which would lead to positive social change.

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