Date of Conferral

2021

Degree

Ph.D.

School

Management

Advisor

Sheryl Kristensen

Abstract

Ineffective change management strategies lead to poor organizational performance. Higher levels of agile capabilities have been shown to improve success in managing change. The research problem was that supply chain managers do not have coherent strategies to develop agile capabilities in the workforce. The purpose of this qualitative, exploratory multiple case study was to investigate how supply chain managers develop strategies to build agile capabilities in the workforce. The conceptual framework that grounded this study includes resource-based view theory and leader-member exchange theory. The research question explored how supply chain managers develop strategies for building agile capabilities in the workforce. The participant pool included six supply chain managers who participated in semistructured interviews. Triangulation occurred through data analysis of archival data, nonconfidential internal organizational data, and participant interviews. Interview transcripts were coded and analyzed for themes. Findings showed that supply chain managers consider leadership practices, including leadership culture, alignment, and capabilities, and human resource management practices, including training, development, and recruitment capabilities, when developing strategies to build agile capabilities in the workforce. Insights from this research might contribute to positive social change through the positive benefits in organizational outcomes when elevated agile capabilities result in successful change initiatives and contribute to key performance indicators.

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