Date of Conferral

2021

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Dr. Mark A. Arcuri

Abstract

AbstractThe impact of leadership behavior on burnout among mental health workers has been an area of study among scholars since 2004. For example, poor leadership behavior has been found to impact burnout among licensed professional counselors (LPCs), and leadership strategy has been found to be essential in addressing a clinician's burnout. However, existing literature has indicated that some U.S. behavioral health organizations lack leadership qualities that would facilitate a decrease in burnout among mental health providers. Therefore, I examined the issues associated with the leadership of XYZB behavioral health clinic in northeastern Washington, DC, and its approaches for remediating burnout among LPCs. Using the Baldrige performance program excellence framework, I examined the impact of leadership behavior on burnout among LPCs at XYZB, as well as the organization’s performance across seven categories: leadership, strategic planning, and customer focus, measurement, analysis and knowledge management, operational focus, workforce, and results. The study used a qualitative case study design to gather and analyze data from semistructured interviews with six senior leaders of the organization and archival and operational data. Results suggested that lack of leadership behavior, poor leadership, and poor case overload management contributed to burnout and high clinician resignation among LPCs in the XYZB behavioral health organization. Thus, this study may contribute to positive social change by improving behavioral health organizational leadership quality, strengthening workforce engagement, and providing better community services while building sustainable community-based programs.

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