Date of Conferral

2021

Degree

Doctor of Information Technology (D.I.T.)

School

Information Systems and Technology

Advisor

Donald Carpenter

Abstract

Network function virtualization (NFV) is a novel system adopted by service providers and organizations, which has become a critical organizational success factor. Chief information officers (CIOs) aim to adopt NFV to consolidate and optimize network processes unavailable in conventional methods. Grounded in the diffusion of innovation theory (DOI), the purpose of this multiple case research study was to explore strategies chief information officers utilized to adopt NFV technology. Participants include two CIOs, one chief security information officer (CSIO), one chief technical officer (CTO), and two senior information technology (IT) executives. Data were collected through semi-structured telephone interviews and eight organizational documents. Through thematic analysis, four significant themes became apparent: organizational awareness, no hindrances to NFV technology adoption, documentation and implementation plan, and operational costs and efficiency. A key recommendation is for CIOs, CSIOs, CTOs, and senior IT managers to adopt the capability to document globally accepted processes and procedures for seamless adoption of NFV technology. The implications for positive social change include the potential to reduce energy consumption, preserving natural resources, and reducing environmental pollution due to the emission of dangerous gases that cause environmental degradation.

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