Date of Conferral
2021
Degree
Doctor of Public Administration (D.P.A)
School
Public Policy and Administration
Advisor
Augusto Ferreros
Abstract
The problem of periodic reinvestigation case backlogs faced by the personnel security section of the Transportation Security Administration was explored in this study. Specifically, a quantitative, quasi-experimental, interrupted time series methodology was employed to examine the effectiveness of the periodic reinvestigation team creation by the personnel security section to mitigate the case backlog. The administrative study was needed because the case backlog prevents the organization from following government guidance on periodic reinvestigation case processing. Organizational change theory was the conceptual framework that guided this study. Data gathered from the Integrated Security Management System helped answer the central research question regarding the impact the introduction of the periodic reinvestigation team had on the periodic reinvestigation case closures. The data encompassed one 12-month period of case completion before creating the periodic reinvestigation team and one 12-month period of case completion after creation. The multiple regression analysis for the introduction of periodic reinvestigation team variable produced a p value of .011, which resulted in the null hypothesis being rejected, and confirmed the periodic reinvestigation team’s introduction was statistically significant. Additionally, the change slope variable produced a p value of .005, which again confirmed the introduction was significant. The findings of this study could inspire positive social change in the way government agencies fix backlog problems and save monetary waste in the federal government.
Recommended Citation
Mills, Lathaniel F., "An Interrupted Times Series of the Personnel Security Section's Method to Address the Periodic Reinvestigation Case Backlog" (2021). Walden Dissertations and Doctoral Studies. 10818.
https://scholarworks.waldenu.edu/dissertations/10818
