Date of Conferral
2021
Degree
Doctor of Information Technology (D.I.T.)
School
Management
Advisor
Habib Khan
Abstract
Cloud computing enables information technology (IT) leaders to shift from passive business support to active value creators. However, social economic-communication barriers inhibit individual users from strategic use of the cloud. Grounded in the theory of technology acceptance, the purpose of this multiple case study was to explore strategies IT leaders in public sector organizations implement to utilize cloud computing. The participants included nine IT leaders from public sector organizations in Texas, USA. Data were collected using semi-structured interviews, field notes, and publicly available artifacts documents. Data were analyzed using thematic analysis: five themes emerged (a) user-centric and data-driven cloud model; (b) multi-cloud, (c) visibility, (d) integrations, and (e) innovation and agility due to cloud. A key recommendation is for IT leaders to strategize for individual user behavior through the top-down approach. The implications for positive social change include the potential to improve civic services, civic engagement, collaborations between the public and government, policymaking, and added socioeconomic value.
Recommended Citation
Devarakonda, Eswar Kumar, "An Acceptable Cloud Computing Model for Public Sectors" (2021). Walden Dissertations and Doctoral Studies. 10786.
https://scholarworks.waldenu.edu/dissertations/10786
