Date of Conferral

2021

Degree

Ph.D.

School

Management

Advisor

Hyuk Kim

Abstract

Studies have shown that job insecurity is one of the factors affecting the performance, productivity, and high turnover of employees in the banking and construction industries in Nigeria. However, there is a gap in knowledge on managerial support strategies implemented by banks and construction firms in Nigeria to minimize job insecurity. The purpose of this qualitative comparative multiple case study was to explore these managerial support strategies as perceived by managers and employees of banking and construction firms in Nigeria. The participatory organization-level intervention concept and perceived-organizational support concept provided the conceptual frameworks for the study. Fifteen participants including operations managers and non-managerial employees were selected through purposeful sampling from two commercial banks and two construction firms in Abuja, Nigeria to participate in semi-structured interviews. The data were analyzed through content analysis to interpret participants’ perceptions using codes, categories, and themes. The coded data were further triangulated with the information described in the literature. Eight themes emerged: (a) Institute policies against indiscriminate dismissal of employees, (b) stop labor casualization and use of outsourced employees, (c) establish a regulatory agency on employment, (d) protect employees through trade unions, (e) train employees, (f) provide supervisor support to employees, (g) provide engagement options for employees, and (h) stop all forms of discrimination, particularly, against women. The understanding of managerial support strategies to minimize job insecurity may lead to policy changes towards employees’ stability in organizations, thus, leading to positive social change.

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