Date of Conferral

2021

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Kristen Chesser

Abstract

Expanding a nonprofit organization (NPO) can be beneficial to the community; however, such expansion comes with challenges, including finding ways to obtain additional funding and understanding which additional services to provide. A single-case study was conducted to explore the challenges facing a nonprofit behavioral health organization as it seeks to obtain funding to expand current services and identify new services for underserved communities. Data were collected through interviews with the behavioral health leader (BHL) and five staff members using the Baldrige excellence framework. Five themes emerged from the data analysis: access, programs, services, funding, workforce, and leadership. Although leadership was strong, the remaining themes offered strengths and weaknesses as further reviewed using a strengths, weaknesses, opportunities, and threats analysis. Some themes fell into two or more categories, such as the need for a larger facility being a financial concern and a potential weakness; however, the ability to choose a location near public access was a strength. Additional data were obtained from the BHL, publicly available information, meeting minutes, and the NPO’s strategic plan. Partnerships with government and county entities, medical facilities, and possibly for-profit organizations that align with the mission and vision of the nonprofit behavioral health organization in this study will facilitate its expansion plans and simplify access to more funding. By entering these partnerships, the organization will be able to decide which services it can add that will benefit community members. The positive social change implications of the study are better community access to services, improved coping skills, fewer mental health hospitalizations, and additional employment and training opportunities for therapeutic staff.

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