Date of Conferral
2021
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Michael Lavelle
Abstract
Age differences within the workforce continue to challenge employers because they must create environments that enhance collaboration among multigenerational workers. Grounded in emotional intelligence theory, the purpose of this single case study was to explore strategies business leaders in the financial services industry use to manage a multigenerational workforce. The participants comprised six business leaders from one financial institution headquartered in Dutchess County, New York, who successfully created strategies to promote collaboration. Data collection involved the use of semistructured face-to-face interviews and phone interviews. Data analysis included a coding process to identify themes and member checking to ensure the findings’ validity. Three key themes emerged from the study: (1) communication with staff is the foundation for effective management strategies, (2) the need to acknowledge stereotypes and generalizations, and (3) develop collaborative strategies. A key recommendation is for small financial services leaders to use multiple communication methods to engage generational staff and keep them informed. The implications for positive social change include the potential for business leaders to minimize negative stereotyping in the general workforce, resulting in generational cohesion, enhancing organizational commitment and creating positive relationships.
Recommended Citation
Goins, Clarissa Miram, "Strategies Managers Use to Increase Collaboration and Productivity Among Multigenerational Workers" (2021). Walden Dissertations and Doctoral Studies. 10581.
https://scholarworks.waldenu.edu/dissertations/10581
