Date of Conferral

2021

Degree

Ph.D.

School

Management

Advisor

Daphne Halkias

Abstract

Despite the prominence of Information and Communication Technologies (ICT)-enabled technostress in organizations, there is a gap in the literature on how knowledge workers cope with technostress, and managers know little about the interface of ICT-induced presenteeism on employee productivity. The overarching research question was developed to address the purpose of this qualitative single case study with embedded units, which was to understand the perceptions of knowledge workers on the interface of technostress and ICT-induced presenteeism on their work productivity. This study was framed by the concept of presenteeism developed by Lohaus and Habermann within their comprehensive presenteeism model, a decision-integrated model of presenteeism Data were collected from multiple sources of evidence, including semistructured interviews with 17 knowledge workers, archival data, and reflective journaling notes.. Thematic analysis of data from the interviews revealed 24 themes encased within six coding categories: (a) working conditions of today’s knowledge worker, (b) antecedent factors leading to presenteeism, (c) decision-making factors leading to presenteeism, (d) consequences of presenteeism, (e) presenteeism consequences on work productivity, and (f) knowledge workers’ views on technostress prevention for better work productivity. The implications for positive social change for knowledge workers include managers using the findings to help create policies and processes to develop a healthy, safe, and productive technology-infused work environment.

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