Date of Conferral
5-9-2024
Date of Award
May 2024
Degree
Ph.D.
School
Human Services
Advisor
Shari Jorissen
Abstract
One of the goals of human service organizations is to provide help to victims of trauma, but they are often the cause of retraumatization to those individuals. The problem that was addressed in this study was the negative repercussions of retraumatization such as feelings of being unsafe, anger, guilt, shame, depression, and secondary trauma due to human service organizations not being based in trauma-informed approaches. The purpose of this generic qualitative research study was to describe and understand case managers’ perceptions of trauma-informed practices and policies across organizations and services. Ecological systems theory served as the theoretical framework for this study. Data were collected from eight case managers through semistructured interviews and thematic analysis was used to analyze the data. The resulting themes of this analysis were that there is a deficit/ambiguity in trauma-informed curriculums and trainings in human service organizations, more collaboration is needed with other trauma-informed human service organizations/agencies, and trauma-informed practices should be applied in human service organizations to better support employee wellness. It is recommended, to encourage positive social change, that organizations should increase trauma-informed trainings focusing on consistency in trauma terminology, better identify the difference between trauma-informed policies and trauma-informed practices, and better support case managers to decrease the chance of vicarious trauma so they can better meet the needs of the population they serve and reduce retraumatization.
Recommended Citation
Brooks Prim, LaChandra, "Case Manager Perceptions of Trauma-Informed Practice and Policy in Human Service Organizations" (2024). Walden Dissertations and Doctoral Studies. 15771.
https://scholarworks.waldenu.edu/dissertations/15771
