Date of Conferral

2022

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Theresa Neal

Abstract

Employee turnover negatively impacts small and medium enterprises (SME) sustainability. SME leaders are interested in finding workable strategies to reduce turnover and the high cost of hiring new employees. Grounded in the transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies SME leaders in Nigeria used to reduce employee turnover. The participants were three SME business owners who successfully reduced employee turnover. Data were collected using semistructured interviews and a review of company documents. Through thematic analysis, four themes were identified: effective leadership practices, focus on employees’ working conditions, enhancing employees’ competence, and implementing attractive employee benefits. A key recommendation is for SME leaders to incorporate proper communication, policies to guide organizational practices, open and transparent leadership actions, and discipline to ensure employee commitment. The implications for positive social change include the potential to minimize employee turnover, reduce unemployment, lower the poverty rate, and strengthen the government’s capacity for infrastructural development through improved employee taxes.

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