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Public Policy and Administration


Anne J. Hacker


The problem with the study of the concept of electronic government (e-Gov) is that scholars in the field have not adequately explored various dimensions ofthe concept. Literature on e-Gov is replete with works on the form of government to consumer e-Gov. Much less work had been done on the government to government (G2G) e-Gov. This qualitative case study was predicated on the concepts of intergovernmental relations and intergovernmental management, and it sought to fill the gap in the literature by providing a clear understanding of G2G e-Gov by exploring a federal program in the United States. The central research question determined how G2G e-Gov enhanced accountability, efficiency, and public service value. Data were collected using face to face and email interviews, documents, and archival data. Data were analyzed with a modified content analysis technique. Findings from the study indicated that improvements in communication, process, technology, and legislative proposals are linked to programmatic success in G2G e-Gov. The study has implications for social change as the knowledge of G2G e-Gov is useful to governments because of its emphasis on accountability, efficiency, collaboration, and information sharing. It also has the potential to assist public policy officials and academics to better understand the importance of G2G e-Gov for public service delivery, and help developing countries in their e-Gov implementations.