Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Janet Booker


More than 87% of United States hotel employees are not engaged. Hotel general managers who struggle to engage employees are at risk of damaging organizational effectiveness. Grounded in Maslow’s hierarchy of needs, the purpose of this qualitative multiple case study was to explore the strategies general managers of full-service hotels used for enhancing employees’ performance. The participants consisted of general managers from 3 full-service hotels in Hawaii who have successfully developed and deployed strategies to enhance employees’ performance. Data were collected from semistructured interviews, company websites, advertisements, and observations. Yin’s 5-stage analysis was used to analyze the data, and 3 themes emerged: leadership characteristics, most effective strategies for performance, and most ineffective strategies for performance. A key recommendation is for hotel general managers to use personal achievement and communication to engage employees. The implications for positive social change include the potential for hotel general managers to increase employee leadership training, local charitable contributions, and provide health insurance to employees and their families.

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Business Commons