Date of Conferral



Doctor of Nursing Practice (DNP)






Disruptive patient behavior is a significant issue in healthcare. Staff education programs are beneficial in managing disruptive patient behaviors. There has been an increase in the occurrence of disruptive patient behaviors at the clinical site, which is an outpatient mental health clinic, and staff members are not well equipped to deal with these situations. The purpose of this project was to develop, implement, and evaluate a staff education program on how to manage disruptive patient behaviors in an outpatient mental health clinic. Using a pre- and posttest design, the project aimed to answer the question of whether a staff education program would increase knowledge regarding the management of disruptive patient behaviors in an outpatient mental health clinic. Knowles’s theory of andragogy was used to underpin curriculum development and delivery, and program effectiveness was evaluated with Kirkpatrick’s levels of training evaluation, specifically Levels 1 and 2. Thirteen staff members at the clinic formed the convenience sample and participated in the education program. A paired sample t test was used to determine a statistically significant difference (p < 0.05) in the two scores. The calculated value of t was 2.993, and the exact probability value for the two-tailed test with 12 df was 0.011. The findings support previous research that staff education programs are effective in improving participants’ knowledge on managing disruptive patient behavior. Positive social change can be achieved by reshaping how mental healthcare workers deal with disruptive patient behavior.

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