Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Ronald Black


Employee turnover in the hospitality sector is problematic, costly, and can affect morale.Hospitality business owners who struggle with employee turnover are at a high risk of failure. Grounded in the job embeddedness theory, the purpose of this qualitative multiple-case study was to explore strategies hospitality business owners use to reduce employee turnover. The participants comprised 5 small business owners in the hospitality industry, located in the northwest region of Florida, who effectively used strategies to decrease employee turnover. Data were collected through semistructured interviews, organizational documents, and a reflective journal. Thematic analysis was used to analyze the data. Three themes emerged: building employee-employer relationships, maintaining fair compensation, and balancing employee autonomy. A key recommendation is for business owners to build relationships with employees to introduce work-related norms that balance employee autonomy. The implications for positive social change include hospitality business owners' potential to minimize employee turnover and stabilize community employment, thereby improving their communities' socioeconomic outcomes.