Date of Conferral







Richard C. Thompson


Workplace violence has become a critical safety issue in the health care setting, often leading to increased stress levels and employees that feel unsupported and inadequately prepared; which leads to increased turnover, and subsequently, diminished overall organizational productivity and poorer patient outcomes. The purpose of this study was to examine whether supervisor support and resilience affect productivity and turnover intent related to professional role and work experience following workplace violence in the pediatric health care setting. Organizational support theory and the framework of the resilience model provided the theoretical structure for this study. Data were collected through anonymous surveys with 134 direct health care workers, 52.5% of whom were registered nurses or mental health specialists. Multiple regression analysis results indicated mediators of supervisor support and resilience had no statistically significant influence related to professional role and work experience on employee turnover intent and productivity following aggression. Professional role and experience were significant predictors of employees' intent to leave and productivity level. Implications for positive social change include increasing supervisor knowledge of and employee use of resilient behaviors that, if in place, could positively impact employee retention and productivity toward ongoing delivery of safe, quality care, resulting in positive social change.