Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Diane Dusick


Lacking strategies to implement a cloud-based enterprise resource planning (ERP) solution in small and medium-sized enterprises (SMEs) can lead to a failed implementation. SME owners can improve company performance by integrating company processes by successfully implementing a cloud-based ERP solution. Grounded in the diffusion of innovation theory augmented with business process management design for Six Sigma, the purpose of this qualitative multiple case study was to explore strategies SME owners use to implement cloud-based ERP solutions. The participants consisted of 4 SME owners in Lebanon who successfully implemented a cloud-based ERP solution and improved company performance and growth. Data were collected using semistructured interviews and a review of ERP implementation project documents and analyzed using thematic analysis. Seven themes emerged: top management support for IT implementation, requirements identification, software selection, user involvement, project management, change management, and post-implementation performance monitoring. A key recommendation for SME owners is to support IT implementation and remain involved throughout the implementation process. The implications for positive social change include the opportunity to increase employment opportunities, economic growth, and reducing the adverse environmental consequences of computing by using cloud-based technologies.