Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Gwendolyn C. Dooley


Failure to implement change initiatives is a direct result of low employee resilience and adaptability. Successful agility strategies are important to financial business leaders to remain competitive in financial markets. Grounded in the dynamic capabilities theory, the purpose of this qualitative multiple case study was to explore workforce agility strategies used by financial business leaders to improve the success rate of change initiatives. The participants were 4 financial business leaders in Jamaica who successfully improved the success rate of change initiatives. Data were collected from semistructured interviews, organizational strategic plans, annual reports, and change management plans. Four themes emerged through thematic analysis: effective leadership practices; appropriate talent management practices to attract, retain, and develop a knowledge-based workforce; change management best practices, and measuring and monitoring performance against key performance indicators. A key recommendation for financial business leaders to increase the success rate of change initiatives is to improve talent and change management practices that promote an agile workforce prepared for the fluidity of organizational change. The implications for positive social change include the potential for financial business leaders to create and enhance a sustainable local economy and stimulate positive behavior change in employees and community members.