Date of Conferral



Doctor of Business Administration (D.B.A.)




Mary Dereshiwsky


Productivity deficiencies in distribution services are detrimental to profitability, annually causing billions of dollars in reporting losses industry-wide. Understanding employees’ motivating factors in meeting metric-based expectations is essential to enhancing overall performance. Grounded in the motivation-hygiene theory, the purpose of this correlational study was to examine the relationships among employee engagement, job satisfaction, and productivity within the distribution industry. Electronic survey data were analyzed for 47 participants who completed the Mensah Employee Engagement Survey, Mensah Job Satisfaction Survey, and Utrecht Work Employee Engagement Survey. The results of the multiple linear regression were significant, F(2, 44) = 36.84, p = .001, R2 = .63. In the final model, both predictors were significant. The findings of this study may benefit and equip progressive leaders of the distribution industry with tools to implement in order to retain skilled workers, reduce waste, and increase profitability. A recommendation is for leaders to create opportunities for internal, on-going communication to remain abreast of engagement and satisfaction levels to gauge progress. The implications for positive social change include highlighting the challenges affecting productivity that may improve operational efficiencies across the industry, resulting in increased employee engagement, job satisfaction, and profitability in distribution organizations.