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Doctor of Business Administration (D.B.A.)




Peter J. Anthony


In the United States, there is a lack of quality healthcare, which can negatively impact patient care, so it is important for healthcare leaders to effectively utilize their resources to enhance quality patient care. Grounded in the resource advantage and total quality management theories, the purpose of this qualitative single case study was to explore strategies healthcare leaders at a large healthcare organization used to deliver quality patient care. The participants included 3 senior executive leaders at a healthcare organization in the Eastern United States. Data were collected through semistructured interviews, an analysis of organizational documents, and the client’s Baldrige Excellence Framework application. Through thematic analysis, the following three themes emerged: patient-centeredness, employee focus, and innovation. A key recommendation includes putting more emphasis on data analysis to help leaders determine which data is impactful for patients’ wellbeing. The potential for social change includes leaders of health organizations implementing strategies that ensure quality patient care, resulting in patients living longer and better lives.

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Business Commons