Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Kathleen Andrews


One of the highest costs of employee turnover in the United States is in the pharmaceutical industry, where employee turnover is on the rise and affects profitability. Pharmaceutical leaders and resource managers are concerned with employee turnover because the estimated costs of employee turnover range between 70% and 300% of an employee’s annual salary. Using Bass’s transformational leadership theory as the conceptual framework, the purpose of this qualitative multiple case study was to explore strategies human resource managers in the pharmaceutical industry use to reduce employee turnover. Data were collected from a review of company documents and face-to-face semistructured interviews with 5 human resources managers of different pharmaceutical companies in the Northeast United States. Thematic analysis following Yin’s 5 step approach was performed for data analysis using data compilation, data disassembly, data reassembly, data interpretation, and conclusion. Three primary themes emerged: hiring and retention strategy, pay and benefits strategy, and career growth strategy. It is recommended managers offer incentive and benefits programs and expand training programs. The implications for positive social change include the potential to reduce employee turnover, which may lead to increased stability for families of employees, new employment opportunities, and the promotion of prosperity for the community.

Available for download on Friday, June 04, 2021

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Business Commons