Date of Conferral
Doctor of Psychology (Psy.D.)
Many organizations have the daunting task of dealing with counterproductive work behavior (CWB) at various levels in the workplace. This study sought to examine if transformational leadership (TFL) has an impact on employee engagement (EE) and if CWB has a moderating influence on this relationship in the U.S. Postal Service. This study’s intent was to address a gap in the literature regarding CWB exhibited by employees and the positive intentions of TFL on EE. A quantitative study was conducted utilizing an anonymous online survey to assess the relationship among employees of the U.S. Postal Service. The study was conducted using 107 research participants employed in the postal service by utilizing the Interpersonal Conflict Scale, Instrumental Leadership Scale, and the Job Crafting Scale. A correlation analysis was conducted to analyze the relationship between TFL and EE. A multiple regression analysis was performed to assess CWB’s impact as a moderator on the relationship between TFL and EE. The findings from this study exhibit that there is a positive correlation between TFL and EE, also that CWB moderates the positive intentions of this relationship. This study contributes to the current literature by addressing CWB as a moderator of the positive intentions of TFL to increase EE in the postal service. The results of this study may assist management in addressing CWB by employing positive psychological tools such as TFL to increase EE in government organizations.
Johnson, Cybil M., "Transformational Leadership Effects on Employee Engagement and Counterproductive Work Behavior's Influence as a Moderating Variable" (2020). Walden Dissertations and Doctoral Studies. 8924.