Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Kathleen Andrews


Offshore outsourcing operations that involve high risks of noncompliance with quality specifications have been studied among scholars. Researchers have demonstrated that organizations pursue offshore outsourcing to reduce costs and to remain competitive; however, noncompliance with quality specifications increases product costs. Grounded in the total quality management model, the purpose of this qualitative multiple case study was to explore business managers’ strategies used to ensure compliance with quality standards when outsourcing manufacturing processes internationally. The participants consisted of 3 managers of companies in Riverside County, California, who successfully outsourced offshore manufacturing operations. Data were collected through face-to-face interviews and validated with organizational documents. Thematic data analysis was conducted through coding and identification of the main themes. Three themes emerged: criticality of the quality management system, compliance with product quality standards, and standardization of manufacturing processes. Recommendations for managers include implementing strategies to ensure that foreign suppliers have an effective quality system to manage product quality. The implications for positive social change include the potential to produce higher quality products with fewer recalls for the protection of the safety and health of consumers and maintaining or increasing the revenue of the businesses to influence the stability and growth of employment.

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Business Commons