Date of Conferral



Doctor of Business Administration (D.B.A.)


Information Systems and Technology


Alexandre Lazo


Ineffective offshore outsourcing strategies can contribute to unexpected and significant costs for businesses. Strategies to improve outsourcing outcomes are critical to business managers because often third parties contracted to implement offshore outsourcing fail to fulfil business managers’ expectations who can benefit from understanding how to manage outsourced operations and anticipate potential problems. Grounded in transaction cost theory, cultural and customs theory, and the resource-based view theory, the purpose of this qualitative single case study was to explore strategies and processes business managers use to maintain their organization after the implementation of offshore outsourcing. The participants consisted of 3 managers who successfully retained outsourcing contracts from one organization located in the northern region of the United Kingdom. Data were collected from semistructured interviews and company documents. Thematic analysis was used to analyze data. The 3 themes that emerged were preparation before outsourcing occurs, accountability for both the business and the outsource provider, and continuous involvement in developing a successful business/provider relationship. The implications for positive social change include the potential for the outsourcer’s country and the vendor’s country to benefit from economic stimulation associated with the successful implementation of offshore outsourcing, contributing to employing community members, investing in infrastructure projects, and enhancing collaboration among local businesses.