Date of Conferral



Doctor of Business Administration (D.B.A.)


Information Systems and Technology


Ronald Black


Poor employee performance is detrimental to an organization’s success and may dictate a company’s failure. Therefore, business managers are concerned with developing employee performance because poor employee performance may dictate a company’s collapse. Grounded in Vroom’s expectancy theory, the purpose of this qualitative single-case study was to identify strategies business managers use to improve employee performance. Participants included 3 central Massachusetts business managers who have used successful strategies to improve employee performance. Data were collected through semistructured face-to-face interviews and review of company documents. Yin’s 5-step approach was used for data analysis, and 3 themes were identified: setting clear expectations and performance reviews, recognition and reward, and management style. A key recommendation is that managers should communicate clearly and provide feedback with clear expectations, coaching, and training to create successful working environments. The implications for positive social change include the potential to improve employee performance. Improved employee performance can lead to improved overall organizational productivity. Improved employee productivity can enhance the prosperity of an organization’s managers, its employees, their families, the surrounding communities, and the local economy.

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Business Commons