Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Gene E. Fusch


The failure to retain talented employees can have adverse organizational outcomes. Organizational leaders are concerned with retaining talented employees, as retaining talented employees is critical for maintaining their corporations’ competitive advantage. Grounded in Herzberg’s motivation-hygiene theory, the purpose of this qualitative multiple case study was to explore motivational strategies insurance finance managers use to retain talented insurance finance professionals. The participants consisted of 6 insurance finance managers in 4 mid-to-large size insurance companies in Connecticut who successfully implemented motivational strategies to retain their talented insurance finance professionals and 8 focus group participants. Data were collected using semistructured interviews and a review of company documents. Data were analyzed using Yin’s 5-step analysis process, which yielded 4 themes: supportive work environment, frequency and transparency of communication, compensation and benefits, and training and development. Because employees tend to function on a needs-continuum, insurance finance managers could use the findings of this study to address their employees’ diverse needs. Insurance finance managers who read the findings may contribute to positive social change by enhancing their understanding of the strategies they can use to reduce employee turnover and improve economic stability among employees. Also, these managers may encourage a better sense of community among employees, help them attain personal goals, and promote social improvement within local communities.

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Business Commons