Date of Conferral



Doctor of Business Administration (D.B.A.)


Information Systems and Technology


Gene Fusch


Unproductive employees in technology consulting small businesses negatively affect organizational output and profits. Investing in employee productivity is beneficial to ensuring an organization’s ability to improve their profits and sustainability as business leaders have an influential role in identifying and addressing the root causes of employee productivity issues in their organizations. The conceptual framework that grounded this doctoral study was Thomas Gilbert’s behavioral engineering model. The participants in this study consisted of 8 leaders in a Texas technology consulting small business with experience in increasing employee productivity. Data were collected through in-person semistructured interviews and business documents. Methodological triangulation was accomplished through a constant comparison analysis with data analyzed using Atlas.ti. Four emergent themes in the study related to improving employee productivity were precise interpersonal communication with employees, pragmatic approaches to employee proficiencies and deficiencies, mentoring and empowering employees, and a flat hierarchy and organizational values. Implications for positive social change include the potential for small business leaders to improve employee productivity, which can contribute to increased initiative, a positive workplace, encouraged employees, improved efficiency, business growth, and new employment opportunities in surrounding communities.