Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Carol-Anne Faint


Hospital administrators struggle to reduce hospital readmissions to improve hospital performance. Reducing costs of readmissions is important to hospital administrators because it may lead to an inability to meet budget requirements. Grounded by complex adaptive systems and business process quality management principles, the purpose of this qualitative single case study was to explore strategies nonprofit hospital administrators use to reduce costs associated with hospital readmissions. Participants included 4 successful hospital administrators at 1 hospital in Doha, Qatar, who have responsibility for overseeing readmissions. Data were collected using semistructured face-to-face interviews and organizational documents. Traditional text analysis was used to identify 3 themes: discharge plan and patient education, medication reconciliation, and effective follow-up appointment system. Implications for social change include patient engagement and organizational support for continuity of care at home, which prevents readmissions and its impact on treatment costs and patient’s overall wellness. Enhancing the wellness of the individuals may generate a better quality of life for residents, while hospital administrators can allocate remaining funds for community extension services