Date of Conferral
Doctor of Business Administration (D.B.A.)
Supermarkets in the United States are experiencing losses in profitability due to an increase in voluntary employee turnover. Grounded in Herzberg’s two-factor theory of motivation, the purpose of this qualitative multiple case study was to explore strategies supermarket managers use to reduce voluntary employee turnover. Participants were 5 supermarket managers in the Southeast United States who successfully reduced voluntary employee turnover. Participants responded to 7 open-ended, semistructured interview questions. A review of company documents and peer-reviewed journals supplemented the data collection. Thematic analysis was used to analyze data and 4 themes emerged: compensation, employee recognition, organizational culture, and empowerment. The implications for positive social change include increasing organizational profitability and socioeconomic development by providing job satisfaction for the employee, which improves customer service.
Cubillo, Elena Wynn, "Reducing Voluntary Employee Turnover in Supermarkets" (2020). Walden Dissertations and Doctoral Studies. 8374.