Examining the Relationship Between Training Type and Enterprise Portal User Satisfaction

Christopher Deanes, Walden University


Despite significant attention to portals in information system research literature, researchers largely have not studied end-user adoption, acceptance, and satisfaction in enterprise portal contexts. The purpose of this correlational study was to examine the relationship between hours of spreadsheet training, months of prior spreadsheet use, hours of portal training, months of prior portal use, and the dependent variable of user satisfaction. An additional purpose was to validate the reliability of the Business-to-Employee Portal User Satisfaction Scale. Two technology theories, the technology acceptance model and DeLone and McLean's information system success model, comprised the theoretical framework for this study. Focusing on enterprise portal users, the research question addressed the nature of the relationship between spreadsheet training, spreadsheet prior use, portal training, portal prior use, and portal user satisfaction. Cross-sectional multiple linear regression was used to answer the research question. Results of this study validated the reliability of the Business-to-Employee Portal User Satisfaction Scale as a measure of enterprise portal success and suggested the 2 types of training and use investigated (spreadsheet and portal) were not significantly associated with enterprise portal satisfaction. Implications of this study promote positive social change at the individual and organizational level through the betterment of individuals and organizations by increasing their understanding of enterprise portal satisfaction and validating the reliability of an enterprise portal satisfaction measure that can be used in future research to improve enterprise portal satisfaction.