Manufacturing Companies' Strategies to Mitigate Supply Chain Disruptions

Vanessa Kaye Benton, Walden University


Supply chains have become increasingly unstable due to unanticipated disruptive events, which undermines a firm's capacity to achieve a competitive market advantage and increase profitability. The disruption of a supply chain is essential to supply chain managers, as the interruption can be expensive, and the goods and services lost can negatively affect the entire supply chain. The purpose of this qualitative multiple case study was to explore strategies that manufacturing firm managers use to mitigate supply chain disruptions to remain profitable. The population consisted of 4 supply chain managers from 2 manufacturing firms located in the southern region of eastern Virginia. The conceptual framework for this study was the contingency theory of fit. Data were collected from semistructured interviews, company documents, and publicly available information. Based on the thematic data analysis, 3 emergent themes developed as collaboration and information sharing, information technology and supply chain risk, and use of multiple suppliers. The implications for positive social change include potential increased employment opportunities and salaries, investments in community projects, and enhanced consumer spending in the local community, thereby raising the standard of living and social well-being of local community residents.