Date of Conferral



Doctor of Business Administration (D.B.A.)


Health Services


Patsy Kasen


Healthcare managers who are unaware of the various strategies that exist for reducing turnover could adversely affect patient care, organizational morale and performance, and the achievement of organizational goals. The purpose of this qualitative multiple case study was to explore strategies healthcare supervisors used to reduce employee turnover. The participants comprised 3 senior healthcare managers located in central Texas responsible for hiring, firing, training, supervising, and successfully using strategies to reduce employee turnover. Herzberg's motivation-hygiene theory provided the conceptual framework. Data were collected from semistructured interviews and a review of company documents. Thematic analysis of the data resulted in 5 emergent themes: peer-to-peer feedback, valuing employees, rewards and incentives, opportunities for growth, and training programs. The results of this study might contribute to social change by enhancing healthcare managers' understanding of the strategies that can be used to reduce employee turnover and improve existing conditions among patients, their families, staff, communities, and organizations.