Date of Conferral

2020

Degree

Ph.D.

School

Psychology

Advisor

Matthew Fearrington

Abstract

Employee turnover is a persistent problem contributing to financial issues and declining

productivity in nonprofit organizations. Nonprofits cannot fulfill their core missions of

providing services to people in need when managing staffing disruptions. Measuring

employee turnover intention can determine the probability of employee turnover, and a

potential predictor of turnover intention is emotional intelligence, an area unstudied in the

nonprofit sector. This study was designed to explore this relationship, in addition to the

employee's commitment to the organization. The population consisted of 273 nonprofit

employees older than 18 years, working in a nonsupervisory capacity. They completed an

online survey consisting of measures of emotional intelligence, turnover intention, and

commitment. The findings of this study showed no relationship between total emotional

intelligence and turnover intention; however, there were significant relationships with the

4 predictors of emotional intelligence, as well as the scales of commitment. The results of

this study can be used to better understand how to strengthen a nonprofit employees'

commitment to his or her organizations through better understanding of commitment

levels themselves, as well as to the emotional intelligent that informs such commitment.

With such understanding, organizations could potentially better retain the talent of their

workforces, and in turn better serve their communities without as many interruptions to

their services. Retaining employees is essential to organizational health to ensure

consistent and excellent services are provided to those in need.

Available for download on Sunday, January 24, 2021

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