Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Janet Booker


Some credit union leaders experience a reduction in productivity when employee stress is significant in the workplace. Credit union leaders noted employee stress increases costs and decreaseproductivity. This study might be important for business leaders seeking to reduce employee stress to enhance productivity. The purpose of this multiple case study was to explore strategies credit union leaders use to reduce employee stress to enhance productivity. The population comprised of 11 credit union leaders in western and midwestern states in the United States who have implemented successful strategies to reduce employee stress to enhance productivity. Job demands-resources theory was the conceptual framework. Data collection included face-to-face semistructured interviews, teleconferencing semistructured interviews, and company documents, while thematic analysis was used to analyze the data. The themes identified include a feedback-friendly work environment, a holistic approach to wellbeing, and a positive company culture. The implications for positive social change include credit union leaders' awareness to reduce employee stress to improve overall employee wellbeing that might lead to healthier relationships with coworkers, credit union members, family members, and friends.

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