Date of Conferral

2019

Degree

Doctor of Information Technology (D.I.T.)

School

Information Systems and Technology

Advisor

Gail Miles

Abstract

Effective communication among team members in software development projects is increasingly significant for the success of the project. Successful software projects are the catalyst for achieving profitability objectives and creating shareholder value in organizations. The purpose of this single case study was to investigate communication strategies information technology (IT) project managers used for successful team collaboration in software development. The population for this study comprised senior IT project managers. The project managers had supervision responsibilities from a midsized IT company in Alberta, Canada. The sociotechnical theory guided this study as the conceptual framework. Data were collected from semistructured interviews with 13 senior IT project managers on their experiences using effective communication strategies for team collaboration. A review of 11 company documents was conducted. Using methodological triangulation and member checking of original interview transcripts served to establish the trustworthiness of final interpretations. Through thematic analysis, 4 significant themes emerged from the study: effective communication, attributes of communication, the importance of social and emotional intelligence, and the impact of postwork activities for team collaboration. The findings of this study might bring about positive change by supporting senior project managers use of communication strategies for team collaborations in midsize IT companies to increase job satisfaction and project completion.

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