Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Diane Dusick


Low productivity among employees represents a threat to the sustainability of organizational profits. Retail organizations have experienced a loss of over $300 billion annually because of low productivity. A consequence of technostress is low self-efficacy, which promotes low productivity and high employee absenteeism and burnout. Guided by the theory of technological self-efficacy, the purpose of this correlational study was to examine whether a relationship existed between employee technostress and employee productivity and the extent that technological self-efficacy mediated that relationship. A random sample of 112 retail employees from central Florida contributed to this study.

Data were analyzed using Pearson bivariate correlations and multiple linear regression.

The overall predictor variables of technostress and technological self-efficacy accounted for approximately 12% of variance in employee productivity. The results in this study indicated the overall linear regression model was significant. Bivariate findings indicated that technostress was not significantly associated with employee productivity. Technological self-efficacy was significantly associated with employee productivity. As employees’ technological self-efficacy increased, so did their productivity. The results of this study supported the conclusion that business professionals may benefit from implementing newer IT systems to improve profits and creating mentorships to train employees. The implications of this study for positive social change included the potential to break the cycle of stress-related issues and provide a quality work life for employees.

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