Date of Conferral

2019

Degree

Ph.D.

School

Health Services

Advisor

Ji Shen

Abstract

Previous research has shown that 45% of malpractice claims are due to insufficient and late follow-up of test results and limited communication methods provided to patients. This study explored the preferred communication methods between a patient and a healthcare provider. The technology acceptance model served as the conceptual framework. A quantitative research design was used to examine patients’ perceived usefulness, attitude, perceived ease of use, and adaptability regarding mobile technology. The primary means of data collection was the use of a survey questionnaire. Participants included a random sample of 118 women seen in a local health department in the women’s clinic and sexually transmitted disease clinic. The research questions focused on exploring test result notification using an electronic mobile device. A chi-squared test was used to answer each research question. The results of the chi-squared analysis revealed no significant association between the use of text messaging and communication with a health provider. There was a significant difference in the mean score in the preferred method of communication of an abnormal test result and a normal test, and that there is not a significant association between the use of a mobile device (IV) and response rate (DV) to test result notification with a health provider. The results from this study offer public health departments a better understanding of patients' preferred test notification method, which untimely creates a positive social change by reducing untreated sexually transmitted diseases.

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