Date of Conferral



Doctor of Business Administration (D.B.A.)




Diane Dusick


Employee turnover in healthcare negatively affects patient care. The purpose of this multiple case study was to identify the strategies that managers used to increase employee retention in healthcare organizations. The study population was healthcare managers and human resources personnel in 3 healthcare organizations in the southeastern region of the United States who had successfully implemented strategies to increase employee retention. The conceptual framework was the job-embeddedness theory. The data collection process included semistructured interviews and the review of organizational documents. Data analysis included identifying patterns and developing themes. Three key themes emerged from the data: increased, effective communication; praise and recognition; and options of flexibility to improve the work environment, career development, and work-life balance. These findings might contribute to social change by supporting leaders of healthcare organizations in maintaining sufficient workforce capacity to provide patient care and a healthy work environment for the employees.

Included in

Business Commons