Date of Conferral





Public Policy and Administration


Dr. George Larkin


The strategy of the National Security Agency (NSA) surveillance program is to incorporate the private sector into the bulk data collection of customers information, yet there is little legislative and judicial oversight. As a result, internet and telecommunications companies participated, placing at risk protected privacy interests of their customers. Using policy feedback theory and narrative policy framework as the theoretical framework, the purpose of this qualitative, case study was to explore how the federal government gains compliance of the internet and telecommunications industry to engage in information sharing with NSA during post 9/11, 2001 terrorists' attack. Secondary data were collected about internet and telecommunications companies through document analysis, corporate records, and credible news sources. These data were compiled as raw data and developed into codes, which led to categories and eventually developed into themes. Findings indicate that private companies participated for three main reasons: first, an interest in preserving national security, second, they believed they had limited or no liability, and third, profit-making. At the same time, the participants expressed concerns that the government gained compliance via the use of coercion, influence, and persuasion. The positive social change implication of this study includes recommendations to public policy practitioners/evaluators that it is necessary to include private sector analysis in a comprehensive review of public policy because inter-dependencies of the private-public sector guarantees effective public policy implementation/ assessment.